Trouble shooting MyIC issues

Remove the application and trying installing the latest update.

Download the latest update from:
http://www.call4mac.com/MyIC/index/download.html

For Connection problems please follow this link:
http://www.call4mac.com/MyIC/pdf/MyIC_Desktop_Setup_Connection_Guide.pdf


Also review the Configuration Guide to ensure the account is configured correctly.


One Way Voice Issue:

In System Preferences/Security, go to the Firewall and add MyIC to allow traffic.
You may also test with the firewall temporarily turned off.

In MyIC/Preferences/Connection
Set the Listen RTP Port = 0

Try using a STUN server
http://www.call4mac.com/MyIC/pdf/MyIC_Desktop_Setup_Connection_Guide.pdf

In advanced settings:
Use the Default button and restart.


Send us log files:

To help troubleshoot the problem, please send us the following:
  • Screenshot of Preferences/My Sip Account - we will check the settings.
  • Create a screenshot using Applications/Utilities/Grab.

Trace log

Open the Sip Trace Log from the application Help menu, copy to a text file and send to us.

Console Dump:
  • open Console (Applications/Utilities)
  • clear the console
  • try to launch MyIC
  • copy and paste Console to a text file and email to us.

Crash Log

Please let us know if it resolves the issue for you.
If the problem persists please send us the crash log which can be found in

~/Library/Logs/CrashReporter/     where ~ means user's home folder.


Troubleshooting form


Contact Name:
E-mail address*:
Your MyIC version & build level* (see "About"):
Your OSX version:
Describe your problem*:
Send us log/trace/crash file(s):

* - required


Xnet Communications, Stresemannstr. 375, 22761 Hamburg, Germany, Tel.: +49 (0) 40 89702 0, Contact us