iSoftPhone

Farewell, and Thank You.

We thank the Apple community for 25 years of incredible support, collaboration, and loyalty.
It has been an honor to serve you, and together, we have achieved remarkable things.
As this product reaches its end of life, we look back with gratitude and pride.
It has been an incredible journey, filled with innovation and unforgettable moments we shared.

While the site may be going out of service, the impact and memories we have created will last for ever.

Conection problem

Cannot connect

The most common source of connection problems is when the firewall/router is blocking ports needed to communicate.

Please ensure the following ports are not blocked on the firewall:

Port 5060 for TCP/IP and UDP
Port 5070 for TCP/IP and UDP.

Listen RTP Port:

Port 10500 for TCP/IP and UDP.

Please also try values from range: 1025-65000 or ask your network administrator what port you should use.

Port 5060 is being used by another device:

Go to Preferences/My Sip Account.
Set the Local Sip Port to zero or set a specific value allowed on your firewall/router.

Setting the port to zero will force iSoftPhone to look for an available port.

iSoftPhone still does not connect:

Error SIP/2.0 401 Unauthorized.

Check if you provider uses a Proxy server.
Go to Preferences/My Sip Account.
Set the proxy server in Sip Proxy.

Send us log files:

To help troubleshoot the problem, please send us the following:

Screenshot of Preferences/My Sip Account - we will check the settings
Create a screenshot using Applications/Utilities/Grab.

Sip Trace Log from he application Help menu- copy to text file and send to us.

Console Dump:

open Console (Applications/Utilities)
clear the console
try to launch iSoftPhone
copy and paste Console to a text file and email to us.

Connection problem form

Contact Name:

E-mail address*:

Your iSoftPhone version & build level* (see "About"):

Your OSX version:

Describe your problem*:

Send us log/trace/crash file(s):

* - required

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